The Problem With Crowdsourced Hotel Reviews

One thing we have learned over the years whether running the Mountain Valley Guest Inn or other hotels such as The Craighaar Hotel,   is that the start of the year isn’t a good time to be in the budget hotel business.

Why is that? Well, TripAdvisor, HotelsCheap, BudgetTravel and many more large portal sites  all put out their Top 10 best and worst lists around that time. And boy, do people have some mean hotel reviews to share about these cut-price affairs!

take this one, for example for the  premium VGP hotel in Chennai, India, “There were loud bangs outside the room. We later found out that the hotel staff were shooting stray dogs that had got in” or, what about this doozy for the Heritage Marina Hotel in San Francisco, one customer said, “It would be safer and cleaner to sleep on the streets”. It seems that nowhere is safe as a budget hotel  in Virginia found out, “There was dried blood and hair in the made bed like someone had slaughtered a small animal.” Worst of all, they reviewers back up their claims with detailed facts, names of the desk clerks on duty and everything.

Hotel reviews on sites like TripAdvisor are really getting hotel owners all worked up.

Half of them claim that the mean badmouthing is just a dirty business trick that competitors use to get a leg up in business. Many of them plan to sue – hardly surprising under the circumstances, after all, reviews like these can cost hotel owners their business.